Online-Support
Troubleshooting via data telecommunication
Unscheduled plant shutdowns lead to incalculable production losses. Therefore, the cause for any shutdown has to be found and corrected quickly.
If a problem different from the day-to-day issues arises, the personnel on-site oftentimes have a hard time finding and correcting the error. During such times, it is important to know how to get in touch with the plant builder. The quickest way to get help is by means of our telediagnosis system and our online analysis tool via data telecommunication. Thus, our Siempelkamp specialists have access to the operating software of the plant, prepare a diagnosis of the problem, and suggest solutions.
Your first step in an emergency situation should always be to contact Siempelkamp by dialing
our Service Call Center Number: +49 (2151) 92-4000
Our call center representatives will connect you to the correct individual who will help you define the problem and contact our technical support staff. Afterwards, we will provide you with technical support via phone as well as support by means of our telediagnosis system and our online analysis tool via data telecommunication. We are, so to say, incorporating your switch room into our telediagnosis room so that our Siempelkamp personnel can provide you with adequate support.
Customer benefits:
- Targeted approach by specialists
- Reduced reaction times
- Reduced unscheduled shutdown times
- Reduced costs compared to a service visit on-site
- Precise identification of spare parts
- Better selection of service personnel
- High success rate
Necessary prerequisite for our telediagnosis system
To use our telediagnosis system, the plant has to be equipped with an IT network to which additional hardware for data telecommunication is connected. Plants of a newer design are already equipped with these components.
Additionally, the use of our telediagnosis system requires a binding contract including the extent, the legal basis, as well as the costs for the service.
